Buyers in Conflict: The Role of Cognitive Dissonance in Marketing
Buyers in Conflict: The Role of Cognitive Dissonance in Marketing From Pre-Purchase Anxiety to Post-Purchase Regret – and How Brands Can Respond Cognitive dissonance is a foundational theory in psychology that describes the mental discomfort people experience when they hold conflicting beliefs, attitudes, or values. Leon Festinger’s seminal work A Theory of Cognitive Dissonance (1957)








